Simple Pay Mobile App Privacy Policy
Effective Date:08-12-2024
At SimplePAY, your privacy is a top priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our mobile app or services. By using the SimplePAY app, you consent to the practices described in this policy.
1. Information We Collect
We collect information to provide, improve, and personalize our services. The types of information we collect include:
a. Personal Information
- Full Name
- Email Address
- Phone Number
- Residential Address
- Bank Account Details (for wallet funding and withdrawals)
b. Usage Information
- Device Information (e.g., model, operating system, unique device identifiers)
- App Usage Data (e.g., features accessed, time spent on the app)
- Transaction History (e.g., bill payments, wallet funding, transfers)
c. Location Data
- Real-time location data to enhance transaction accuracy and prevent fraud (with your permission).
d. Cookies and Similar Technologies
We use cookies to track app usage, preferences, and performance.
2. How We Use Your Information
We use your information to:
- Facilitate transactions, including bill payments and wallet management.
- Verify your identity and prevent unauthorized access.
- Provide customer support and resolve issues.
- Communicate updates, promotions, or essential information.
- Comply with legal and regulatory obligations.
- Analyze app usage trends to improve our services.
3. How We Share Your Information
We do not sell your personal information. However, we may share it in the following circumstances:
a. Service Providers
We share information with trusted third-party providers for services such as:
- Payment processing
- Fraud prevention
- App analytics
b. Legal and Regulatory Compliance
We may disclose your information to comply with applicable laws, regulations, or court orders.
c. Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
d. With Your Consent
We will share your information when you give us explicit permission.
4. How We Protect Your Information
We implement robust security measures to safeguard your information, including:
- Data encryption (in transit and at rest).
- Regular security audits.
- Multi-factor authentication for account access.
Despite these measures, no system is entirely secure. You are responsible for maintaining the confidentiality of your account details.
5. Your Privacy Choices
You have the right to:
- Access and Update: Request access to or correction of your personal data.
- Withdraw Consent: Opt-out of specific data uses (e.g., marketing).
- Delete Data: Request the deletion of your account and data.
- Restrict Processing: Limit how your data is used.
To exercise these rights, contact us at [support@simplepayapp.ng].
6. Children’s Privacy
SimplePAY is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it immediately.
7. Third-Party Links
The app may contain links to external websites or services. SimplePAY is not responsible for the privacy practices of these third-party platforms. We encourage you to review their policies before sharing any information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via app notifications or email. Your continued use of SimplePAY indicates your acceptance of these updates.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
- Email: support@simplepayapp.ng
